Managed IT Services & Enterprise IT Support in Dubai

No contract and no retainer — call when something needs fixing and pay only for the time it takes. Ideal for smaller offices without in-house IT, or as overflow capacity for a stretched internal team.

• Remote support billed in 15-minute increments after the first half hour
• On-site visits across Dubai with a one-hour minimum, travel within Dubai included
• Prepaid support banks of 10, 25 or 50 hours at a lower hourly rate
• Out-of-hours and weekend call-outs at a published surcharge, agreed before work starts
• Itemised time sheets with every invoice — what was done, by whom, for how long
• Upgrade path to a managed plan with prepaid hours credited against onboarding

Typical use: urgent fixes, office set-ups, one-off projects and holiday cover for internal IT staff.

A full service desk for organisations that need defined response times, escalation paths and reporting — run on ITIL practices, with L1 to L3 engineers and a named service manager who owns your account.

• L1–L3 service desk by phone, email, WhatsApp and self-service portal
• ITIL-aligned incident, request, problem and change management
• Contractual SLAs by priority, with monthly performance reporting
• Co-managed IT — we work alongside your internal team, or replace a role entirely
• Resident or dedicated engineers for multi-site and high-volume environments
• Joiner, mover and leaver processes tied to your HR calendar

Typical result: a measurable SLA, a ticket history you can audit, and an IT function that scales with headcount.

When something stops working, the goal is to fix it today and make sure it doesn't come back next week. Every incident is diagnosed to its root cause, not just reset until it goes quiet.

• Network, Wi-Fi, VPN and internet-outage diagnosis, including ISP escalation
• Microsoft 365, Google Workspace, email delivery and identity issues
• Windows, macOS, mobile, printer and peripheral faults
• Server, NAS, firewall and switch failures with on-site recovery
• Security incidents — compromised accounts, phishing and malware containment
• Written root-cause reports for major incidents, with the fix that prevents a repeat

Typical result: recurring tickets fall sharply in the first quarter as root causes get fixed rather than patched over.

Getting the right equipment to the right desk, in every emirate, on the right day. We handle sourcing, staging, delivery and installation — and the paperwork that comes with it.

• Hardware procurement through UAE distributors, with VAT invoices and local warranty
• Staging, imaging and asset-tagging before anything leaves our bench
• Delivery and installation across all seven emirates
• Office moves, new-branch fit-outs and desk relocations, planned around working hours
• Warranty claims, RMAs, loan devices and repair coordination with vendors
• Spares pool and short-term storage for fast replacement of failed equipment

Typical result: new sites and office moves land on schedule, with users working on day one.

Every device tracked from the day it is bought to the day it is retired. New joiners get a laptop that is ready to use when they open the box; leavers' devices are wiped, reissued or retired with a certificate.

• Zero-touch provisioning with Windows Autopilot, Intune and Apple Business Manager
• Standard device builds per role, with apps, policies and security baselines applied
• Mobile device management for laptops, phones and tablets — including BYOD
• Live asset register: owner, location, warranty, licence and refresh date
• Licence management for Microsoft 365 and line-of-business software
• End-of-life collection, certified data wiping and disposal through our ITAD service

Typical result: onboarding drops to hours instead of days, and you always know who has which device.

The best support ticket is the one that never gets raised. Managed plans include continuous monitoring and maintenance in the background, so problems are caught and fixed before they interrupt anyone's day.

• 24/7 monitoring of servers, network devices, endpoints and internet links
• Scheduled patching for operating systems and third-party applications
• Endpoint protection, email filtering and multi-factor authentication rollout
• Microsoft 365 and server backup — with restore tests, not just backup reports
• Firewall, Wi-Fi and user-access reviews on a fixed schedule
• Monthly health reports and a quarterly review of risks, spend and refresh plans

Typical result: fewer outages, verified recoverability, and a security posture you can show an auditor.